Terms & Conditions
Effective as of Jan 2025
Welcome to Viva La Pepa. By purchasing from us or booking an appointment through our boutique partner, you agree to the following terms and conditions. Please read carefully before placing your order.
1. Made-to-Order Policy
All Viva La Pepa gowns are made-to-order. Production begins only after payment is received. This means your gown is created specifically for you based on the selected size and custom elements (if applicable).
2. Production Timeline
Standard production time is 5–7 months. We recommend ordering at least 8–10 months before your wedding date.
Rush orders may be accepted depending on availability and will incur additional fees.
3. Customizations
Minor custom elements may be added to select gowns upon request (such as neckline adjustments, color changes, or sleeve modifications). All customizations must be confirmed in writing and may extend the production timeline.
4. Sizing & Fit
We strongly recommend professional measurements taken by a trusted tailor. Gowns are made based on our standard size chart and are not custom-fit unless specified. Alterations are the client’s responsibility and are highly encouraged for best results.
5. Returns & Cancellations
Due to the made-to-order and custom nature of our gowns:
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All sales are final.
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We do not offer refunds, returns, or exchanges.
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Order cancellations must be requested within 24 hours of purchase. After this period, production will have started, and the order is non-refundable.
6. Shipping & Delivery
All gowns are shipped directly to the client or to Hananovias Bridal Boutique for pickup, depending on arrangement.
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Domestic shipping is free (within the U.S.)
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International shipping fees apply and are calculated at checkout
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Viva La Pepa is not responsible for delays due to customs or courier services
7. Appointments & Try-Ons
Viva La Pepa gowns are available to try on exclusively at Hananovias Bridal Boutique in Buckley, WA. All fittings are by appointment only. Please arrive on time and contact us at least 48 hours in advance for rescheduling.
8. Intellectual Property
All designs, images, and content on this website are the property of Viva La Pepa. Reproduction, resale, or use of our materials without written consent is strictly prohibited.
9. Contact
For all questions related to orders, rush timelines, or gown details, please email us at: